Personal Task Tracker

Overview

Personal Task Tracker is a private, invite-only task management system built for a senior manager at Intellectual Point who works across multiple departments and handles a high volume of daily requests from employees throughout the organization. The goal was to replace an informal, scattered process with a structured system — giving both the manager and employees a single, clean place to submit, track, and resolve work requests.

The Problem

With responsibility spanning several departments and many people, keeping track of incoming requests, their progress, and their outcomes had become difficult to manage. Requests came in through emails, messages, and verbal conversations — easy to lose, hard to prioritize, and impossible to reference later. Employees had no visibility into where their request stood or when to expect a resolution.

The solution needed to be simple and purpose-built: one owner, a known set of employees, and a clear lifecycle for every ticket.

Ticket Management

The system is built around a straightforward ticket flow:

• Ticket creation — any invited employee can submit a new ticket with a title, description, and any relevant file attachments
• Auto-assignment — all tickets are automatically assigned to the manager upon creation, no routing logic required
• Filtering & sorting — both the manager and employees can filter the ticket list by status, date, and other criteria to find what they need quickly
• Status visibility — employees can see the current status of any ticket they've submitted at a glance

Live Progress Tracking

When the manager is ready to work on a ticket, he starts it directly from the interface:

• Starting a ticket marks it as in progress and begins a real-time timer that tracks how long the ticket has been actively worked on
• The timer runs live — updating in real time so there's always a clear sense of how long open work has been ongoing
• This gives the manager a transparent record of time spent per request without any manual logging

Resolutions

When work on a ticket is complete, the manager submits a formal resolution:

• Resolution title and description — a structured write-up of what was done, the outcome, or any relevant details
• File attachments — supporting documents, screenshots, or deliverables can be attached directly to the resolution
• The resolution is saved to the ticket and immediately visible to the employee who created it — closing the loop without requiring any back-and-forth

Access & Invitations

The system is closed by design:

• Single owner — the manager is the sole administrator and the assignee for all tickets
• Invite-only access — employees are added to the system by invitation, keeping the user base intentional and scoped to the organization
• Role-aware views — the interface adapts based on whether the logged-in user is the manager or an employee, showing the right controls and actions for each role